Contexte
Implement an integrated notification system for a data governance platform.
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Intervention within a data engineering team.
Our client, an innovative AI company in the healthcare sector, used an internal application for data governance. To enhance user experience and internal communication, we implemented a multi-channel notification solution, centralizing notifications and optimizing tracking of key information.
Management of almost non-existent notification systems.
Our client used an internal application to manage sensitive data and ensure regulatory compliance. To enhance communication and tracking of important updates, an integrated notification solution was required. Previously, Slack was primarily used, offering opportunities for optimization in organizing exchanges and access to key information.
Réalisation
Integrating a multi-channel notification solution.
To address this need, we ruled out developing a fully customized notification solution due to associated development costs and time. After evaluating options, our choice fell on Knock, a multi-channel notification platform perfectly suited to the task. Integration was structured around a centralized backend for sending notifications within the app, by email, and via Slack, while receiving requests from other services through NATS JetStream. Additionally, a React component provided by Knock for the frontend ensured rapid implementation and a seamless, consistent user experience.
Résultats
A tailored solution.
The solution improved internal communication by sending clear and targeted notifications, enhancing user engagement and reducing reliance on Slack for critical updates. Its deployment was swift, cost-effective, and without additional technical complexity.
Optimized internal communication with clear and user-needs tailored notifications.
Enhanced user engagement through relevant alerts, reducing reliance on Slack for critical updates.
A rapidly deployable and economically viable solution, with no additional technical complexity.
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